Digitizing processes, the path to guaranteed customer satisfaction
Companies are constantly looking for ways to enhance customer experience. It is a major issue that decision-makers put at the top of priority list, on an ongoing basis. We all know that digitalization is the right path for all businesses that want to succeed.
It is possible to acquire the best technologies for transaction management (invoicing, inventory management, production, after-sales service). But first, one needs to address some important questions: How intelligent the business process? Does it follow the company's growth curve?
According to SAP, business process intelligence cannot be separated from digitalization. In fact, it is the only way to stay on course and remain competitive. Business Process Intelligence (BPI) makes it possible to deal with certain constraints:
- A lack of fluid communication between decision-makers and front-line employees leads to lost opportunities.
- There's no trust in the decision-making process because the data used is old or not consolidated.
- Legacy systems slow down change because the data is dispersed, and the changes to be made require setting up major projects to overcome the limits of obsolete systems.
- Acting quickly becomes difficult because having real-time data from different departments is increasingly difficult or impossible.
Business process intelligence makes it possible to face these constraints by offering all the means to better understand how the company works and how it should work. The only way to make processes smart is to change and convert to a less IT approach and move towards a business-oriented strategy.
But, by dint of moving towards the business process intelligence headlong, some companies forget to involve the experience of their customers or to take into consideration the impact of these changes on them and following this and despite a one of the smartest companies, equipped with intelligent processes and up-to-date infrastructures, customers are still heading towards the competition.
Digitizing processes: the right questions to ask
How would it be possible to include all entities related to the company in this journey? Decision makers need to answer the following questions to know how to digitize their process and satisfy customers and suppliers.
- Suppliers or customers who don't complain, are they really satisfied?
- Do my customers and suppliers get what they are looking for?
- What deadlines will satisfy customers and suppliers? Are these deadlines reasonable?
Business Process Intelligence: an efficient solution designed for decision-makers
Business Process Intelligence combines proven business process management practices with digital technologies to provide business leaders with objective insights and quantifiable results. Process analysis is quickly deployed to reveal the most significant process improvement opportunities. New processes can be collaboratively designed, deployed with a direct connection to business applications.
Business Process Intelligence provides the tools to help business process managers be more effective and efficient in solving process problems, improving processes, and responding faster to external pressure for change.
Business Process Intelligence forms the basis for all intelligent companies of the future.
To further discuss how we can help your company become an intelligent enterprise, contact us!